Communication

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FTL stack trace ("~" means nesting-related):
	- Failed at: #include "${templatesPath}/NAVIGATION...  [in template "37301#37343#503003" at line 5, column 1]
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1<div class="container-fluid"> 
2<div class="row responsive"> 
3                    <div class="col-lg-12 pb-4 side-nav  print-exclude"> 
4                     <p class="back pt-3"><a href="javascript:history.go(-1);"><img src="/o/irdai-theme/images/svg/icons/back-cta-chevron.svg" alt="back" title="back"> Back</a></p> 
5<#include "${templatesPath}/NAVIGATION-MACRO-FTL" /> 
6 
7<#if !entries?has_content> 
8	<#if themeDisplay.isSignedIn()> 
9		<div class="alert alert-info"> 
10			<@liferay.language key="there-are-no-menu-items-to-display" /> 
11		</div> 
12	</#if> 
13<#else> 
14	<#assign 
15		portletDisplay = themeDisplay.getPortletDisplay() 
16 
17		navbarId = "navbar_" + portletDisplay.getId() 
18	/> 
19 
20	<div id="${navbarId}"> 
21		<div aria-label="<@liferay.language key="site-pages" />" class="nav navbar-nav navbar-site claim-menu-list show" role="menubar"> 
22			<#assign navItems = entries /> 
23			 
24 
25 
26			<#list navItems as navItem> 
27				<#assign showChildrenNavItems = (displayDepth != 1) && navItem.hasBrowsableChildren() /> 
28 
29				<#if navItem.isBrowsable() || showChildrenNavItems> 
30					<#assign 
31						nav_item_attr_has_popup = "" 
32						nav_item_caret = "" 
33						nav_item_css_class = "lfr-nav-item nav-item" 
34						nav_item_href_link = "" 
35						nav_item_link_css_class = "nav-link text-truncate" 
36					/> 
37 
38					<#if showChildrenNavItems> 
39						<#assign nav_item_attr_has_popup = "aria-haspopup='true'" /> 
40						<#assign nav_item_caret> 
41							<span class="lfr-nav-child-toggle px-1 ml-auto"> 
42								<@clay["icon"] symbol="angle-right" /> 
43							</span> 
44						</#assign> 
45						<#assign 
46							nav_item_css_class = "${nav_item_css_class} dropdown" 
47							nav_item_link_css_class = "${nav_item_link_css_class} dropdown-toggle" 
48						/> 
49					</#if> 
50 
51					<#if navItem.isBrowsable()> 
52						<#assign nav_item_href_link = "href='${navItem.getURL()}'" /> 
53					</#if> 
54 
55					<#if navItem.isChildSelected() || navItem.isSelected()> 
56						<#assign 
57							nav_item_css_class = "${nav_item_css_class} selected active" 
58						/> 
59					</#if> 
60 
61					<p class="${nav_item_css_class} text-wrap" id="layout_${portletDisplay.getId()}_${navItem.getLayoutId()}" role="presentation"> 
62						<a aria-labelledby="layout_${portletDisplay.getId()}_${navItem.getLayoutId()}" ${nav_item_attr_has_popup} ${nav_item_href_link} ${navItem.getTarget()} role="menuitem" class="text-truncate"> 
63							<span class="text-truncate"><@liferay_theme["layout-icon"] layout=navItem.getLayout() /> ${navItem.getName()} </span> 
64						</a> 
65						${nav_item_caret} 
66</p> 
67						<#if showChildrenNavItems> 
68					 
69							<ul class="claim-list"> 
70								<@buildChildrenNavItems2 
71									displayDepth=displayDepth 
72									navItem=navItem 
73								/> 
74								 
75							</ul> 
76						</#if> 
77					 
78					 
79				</#if> 
80			</#list> 
81			 
82		        
83                  
84			 
85		</div> 
86	</div> 
87	 
88	<#macro buildChildrenNavItems2 
89    	displayDepth 
90    	navItem 
91    	navItemLevel = 2 
92
93    	<#assign 
94    		portletDisplay = themeDisplay.getPortletDisplay() 
95    	/> 
96     
97    	<#list navItem.getChildren() as childNavigationItem> 
98    		<#assign 
99    			nav_child_css_class = "" 
100    			nav_item_caret = "" 
101    			sub_menu_heading_css_class = "" 
102    		/> 
103     
104    		<#if childNavigationItem.isChildSelected() || childNavigationItem.isSelected()> 
105    			<#assign 
106    				nav_child_css_class = "active selected" 
107    			/> 
108    		</#if> 
109    		 
110    		<#if childNavigationItem.hasBrowsableChildren() && ((displayDepth == 0) || (navItemLevel < displayDepth))> 
111    			<#assign nav_item_caret> 
112							<span <span class="lfr-nav-child-toggle px-1 ml-auto float-right"> 
113								<@clay["icon"] symbol="angle-right" /> 
114							</span> 
115						</#assign> 
116    			 
117    		</#if> 
118     
119    		<li class="${nav_child_css_class} text-wrap" id="layout_${portletDisplay.getId()}_${childNavigationItem.getLayoutId()}" role="presentation"> 
120    			<#if childNavigationItem.isBrowsable()> 
121    				<a aria-labelledby="layout_${portletDisplay.getId()}_${childNavigationItem.getLayoutId()}" href="${childNavigationItem.getURL()}" ${childNavigationItem.getTarget()} role="menuitem"> ${childNavigationItem.getName()} 
122    					  
123    				</a> 
124					${nav_item_caret} 
125    			<#else> 
126    				<a href="javascript:void(0)"> ${childNavigationItem.getName()}</a> 
127    			</#if> 
128    			</li> 
129    			<#if childNavigationItem.hasBrowsableChildren() && ((displayDepth == 0) || (navItemLevel < displayDepth))> 
130	    			<ul class="claim-list"> 
131	    				<@buildChildrenNavItems2 
132	    					displayDepth=displayDepth 
133	    					navItem=childNavigationItem 
134	    					navItemLevel=(navItemLevel + 1) 
135	    				/> 
136	    			</ul> 
137	    		</#if> 
138    		 
139    	</#list> 
140    </#macro> 
141	 
142 
143 
144	<@liferay_aui.script use="liferay-navigation-interaction"> 
145		var navigation = A.one('#${navbarId}'); 
146 
147		Liferay.Data.NAV_INTERACTION_LIST_SELECTOR = '.navbar-site'; 
148		Liferay.Data.NAV_LIST_SELECTOR = '.navbar-site'; 
149 
150		if (navigation) { 
151			navigation.plug(Liferay.NavigationInteraction); 
152
153	</@> 
154</#if> 
155 </div> 
156  </div> 
157  </div> 

Communication


Functions and Responsibilities of Communication Department

Maintenance of Consumer Education Website: IRDAI’s Consumer Education Website www.policyholder.gov.in explains in a simple language the benefits of various types of insurance products, do’s and don’ts and grievance redressal mechanism etc. for spreading awareness amongst the general public.

Creation and dissemination of Consumer Education material: The content of consumer education is designed, reviewed and revised in tune with the requirements or the changing regulatory framework as may be necessary from time to time. Insurance education is promoted using multi-pronged approach viz. media, handbooks, newspapers, calendar, seminars and other available channels for wider reach.

What’s New

FAQs

IRDAI carries out insurance awareness campaigns with its tagline ‘Promoting Insurance, Protecting Insured’. To stay as closer as possible to the tagline, the Communications Wing of IRDAI performs the primary function of design and execution of the insurance awareness campaigns of IRDAI in different formats. These are aimed at creating insurance awareness amongst policyholders, educating them about the basic concepts of insurance and also about their rights and duties. The policyholders are also apprised of the various mechanisms available for redressal of grievances pertaining to insurance policy servicing.

EDUCATION:

  • Communication Wing (CW) maintains IRDAI’s Consumer Education Website (www.policyholder.gov.in) which is available in Hindi and English. The Department ensures updating of the website on a regular basis.
  • Reviews the Consumer Education Website on a monthly basis by taking into account the feedback received from the various visitors of Website.
  • Preparation of contents for Policyholder Handbooks and Comic Book Series in coordination with other Departments of the Authority.

RESEARCH GRANT

  • IRDAI sponsors research under the IRDAI Research Grant Scheme in order to encourage research work relating to insurance and consumer protection. The Scheme sponsors research work in areas related to policyholders’ protection, consumer education and issues adjunct with the orderly growth of the insurance industry. The details of the IRDAI Research Grant Scheme along with the associated terms and conditions for the applicants are hosted at www.policyholder.gov.in/Insurance_Research_Grant_Scheme.aspx .

OTHERS:

  • IRDAI from time to time has been conducting insurance awareness campaigns in audio and video formats on All India Radio (AIR), private FM channels and Television channels.
  • IRDAI has created print material in the form of booklets on various topics of insurance, in a simple, policyholder friendly language in 14 languages of India, which are available on the portal www.policyholder.gov.in. The portal is intended to serve as a single point reference for the dissemination of information on consumer guidance and protection to the policyholders as well as the general public.
  • IRDAI has also utilized Delhi Metro Trains for the purpose of insurance awareness campaigns.
  • IRDAI has conducted an exclusive insurance awareness campaign in the state of Tripura in the past.

The Mission statement of IRDAI includes protection of the interests of the policyholders and also securing fair treatment to them through various regulations and supervision. The Communications Wing through its activities spreads awareness about various nuances of insurance in a simplified manner. An annual budget under the head Publicity and Consumer Education Strategy of IRDAI is earmarked and is utilized for executing various insurance awareness campaigns.

The Communications Wing designs the basic concepts of awareness campaigns of IRDAI and places them before a Publicity Committee constituted within IRDAI. The Publicity Committee meets on a regular basis to deliberate on the concepts/ideas proposed by the creative agencies and for final selection of concepts of awareness campaigns. The Communications Wing, then executes the campaigns through the empaneled/government agencies entrusted with the job.

The consumer awareness and insurance education strategy of IRDAI aims to achieve the following:

  • To make people/public aware about the need/benefit of the financial instrument called Insurance.
  • Equipping the policyholders/public with the necessary information to help them take informed decisions.
  • Making the policyholders understand their rights/responsibilities and to make them aware of the various avenues available for redressal of their grievances.
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