To prevent the spread of Covid-19,Government of India has initiated various measures. Several States haveenforced lock-down in some areas. This may result in somedisruption in the operations of insurance companies and other entitiesconnected with insurance industry. To ensure proper service to policyholdersand customers, all the insurers have been asked to maintain continuity ofbusiness operations through possible alternate modes including telephonic anddigital contact. All insurance companies have been asked to display on theirwebsites, the information on functioning of their offices and the alternatearrangements made for premium payments, renewal, settlement of claims andlodging of other service requests.
In the interest of smooth operation ofaffairs of insurance industry, IRDAI has permitted following relaxations:
IRDAI appeals to all the insurers,insurance intermediaries and distribution channels to be sensitive to the needsof the policyholders in these trying times. IRDAI also appeals to all thepolicyholders to cooperate.
Date: 23rd March, 2020