IRDAI/NL/Cir/MISC/ 058/03/2020 5^thMarch, 2020

AllGeneral /Life / Stand-Alone-Health Insurance Companies that issued insurancepolicies that may be impacted by riots affected areas in North East Delhi

Re:Guidance on Insurance Claims arising in North East Delhi Caused by riots

1.   The tragic riots in North East Delhi duringlast week of February, 2020 have had a serious impact on people, property andbusiness in North East Delhi.

2.   The Authority is aware that General Insurers,Life Insurers and Stand-Alone-Health Insurers may have written policies thatextend to lives and property pertaining to the affected areas. In thissituation, all insurers are advised to act immediately for fair and speedysettlement of claims.

3.   Accordingly, the Authority issues the followinginstructions to Insurers:

a.   to nominate a Senior Officer who would act as anodal officer for Delhi State, who would be coordinating/facilitating thesettlement of all the claims that are reported in the affected areas.

b.   to publish in press and through StateGovernment, the contact details of offices/special arrangements set up for thispurpose.

c.   to initiate immediate steps for quickregistration of claims.

d.   to engage adequate number of surveyorsimmediately in the affected areas to ensure that all claims are promptlyassessed expeditiously and payments of claims/on account payments are disbursedwithin 15 days.

e.   to create extensive awareness campaign in theaffected areas duly highlighting the measures taken by you.

4.   In order to gauge the magnitude of loss, all General/Life / Stand-Alone-Health Insurers are advised to submit information relatingto insurance claims related to North-East Delhi Riots on weekly basis in theformat attached.

5.   Please take urgent steps to co-ordinate withDelhi Government on the above.

(Yegnapriya Bharath)

Chief General Manager(Non-Life)

Annexure: -

1.    DataFormat for Life insurer

2.    DataFormat for General and Stand-Alone Health Insurer